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T E R M S O F U S E
By accessing this website you acknowledge that you have read, understood and agree to be bound by all of the following terms and conditions of use. This website is governed by all applicable laws of the province of Alberta and all applicable laws of Canada.
All of our products are carefully handmade with only the purest ingredients available. However, we assume no responsibility for any adverse reactions you may have as a result of sensitivities or allergies. We do our best to make each product as safe as possible. If you have any allergies or medical conditions you should always refer to a health practitioner for advice before using our (or any new) products. Likewise, our products are not meant to replace prescribed treatments, medicines or therapies. All products we make are intended for EXTERNAL USE ONLY.
S m o k e f r e e a n d p e t f r i e n d l y c o m p a n y
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E R R O R S, M I S P R I N T S A N D D E L A Y S
We strive to provide accurate and current information on our website. However, occasional misprints and errors may occur. In this case, we reserve the right to refuse, correct or cancel any orders that may be made in cases where errors or misprints occur.
We also reserve the right, at any time, to alter or remove this website (or any part thereof) without warning to you and you agree that we are not liable to you or any third party for any alterations to this website. helo.ca is not obligated to sell products based on errors or misprints on this website.
Due to the handmade nature of our products, availability may occasionally be limited, in which case we will contact you with various options, including but not limited to an expected waiting time, refunds, credits or substitutions. We will, to the best of our abilities, accommodate all purchases in the order they are received. In the event of a delay you will be contacted upon receiving your order. helo.ca reserves this right at any stage of the online ordering processing, including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your order is canceled and your credit card has already been charged, we will issue a refund to your credit card account in the amount of the charge. We also reserve the right to deny excessively large orders, and to charge additional funds for shipping in extreme cases.
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W H A T ‘S Y O U R P R I V A C Y P O L I C Y ?
helo.ca respects the privacy of visitors to our website. We only collect information that is pertinent to offering our customers the best in quality and service. We do not collect personal information from you, unless you voluntarily provide it to us. We do not sell the names or addresses or any personal information about our customers to third parties. We seldom use cookies, and when we do, it is only for the collection of statistical information to enable us to meet the needs of our customers.
Rest assured that your confidential information and transaction information will be secure when you place an on-line order at helo.ca via the safety of paypal’s encrypted software.
From time to time we will be offering our customers product info, new releases and special offers via email. If you do not wish to receive notification from us please let us know.
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W H A T ‘S Y O U R R E T U R N P O L I C Y ?
We offer you 100% Money Back Guarantee. Simply return your items un-used and in re-sellable condition within 30 days from when you received your purchase and we will exchange it for another item of your choice less shipping costs. Please read “how do I return merchandise?” before doing so. We want you to be 100% satisfied.
Due to the nature of our products we do not offer cash or credit card refunds unless you order was not completely filled or the items purchased are temporarily unavailable.
Following these four simple steps for returning or exchanging item(s):
1) Email us and request a Return form.
2) Complete the form and make a copy to keep for your records.
3) Enclose the original form along with the return merchandise packed securely in a well sealed box, or original packaging if possible.
4) Send Returns to: P.O. Box 635, Manning, AB. T0H 2M0, Canada
When returning merchandise, please select a shipping method that provides a tracking number and confirmation of delivery, and keep a copy of these details for your records. We are not responsible for any lost returns for which customers cannot provide proof of delivery.
Be advised, we cannot process any returns or exchanges without the original packing slip/invoice – please be sure to include your packing slip/invoice along with your Return form.
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C O P Y R I G H T N O T I C E S
You acknowledge that the entire contents of this website are the property of helo.ca, including but not limited to all information, text, images, photographs and illustrations. These are protected by international copyright laws and other intellectual property rights.
To reproduce, republish, upload, transmit, modify, distribute or publicly display material from this site, you must first obtain permission from helo.ca
helo.ca reserves the right to alter or redefine these terms at any time without notice to you, and you agree to be bound by any such revisions.
